Terms of service

Welcome to Shaveora ("Website", "we", "our", "us"). By accessing or using https://shaveorads.co.in/, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of this Website.

1. Business Information

Shaveora is an online shopping platform specializing in grooming, personal care, and lifestyle products.

Website operations and digital marketing are managed by DS Crystal Traders.

Business Name: DS Crystal Traders

Website: https://shaveorads.co.in/

GSTIN: 07HNEPD5067C1Z7

Registered Address:

FLAT NO. 665, First Floor,
Kondli Gharoli,
Mayur Vihar Phase III,
New Delhi,
East Delhi, Delhi – 110096

2. Acceptance of Terms

By accessing our Website, placing an order, or using any service available on the Website, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy.

3. Eligibility

To purchase products from our Website, you must:

  • Be at least 18 years of age; or
  • Access the Website under the supervision of a parent or legal guardian.

You agree that all information provided by you is accurate and complete.

4. Products

We offer grooming, personal care, and lifestyle products through our online platform.

We make reasonable efforts to ensure product descriptions, specifications, pricing, and images are accurate. However:

  • Product colors may vary depending on your device.
  • Packaging may change from time to time.
  • Minor variations may occur.

5. Pricing

  • All prices displayed on the Website are in Indian Rupees (INR).
  • Prices may change without prior notice.
  • Applicable taxes will be charged wherever required.
  • We reserve the right to correct pricing errors at any time.

6. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept an order
  • Reject an order
  • Cancel an order

Reasons may include:

  • Product unavailable
  • Pricing error
  • Suspected fraud
  • Delivery restrictions
  • Incomplete customer information

7. Payments

We accept available payment methods displayed during checkout, including:

  • Cash on Delivery (COD)
  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Digital Wallets

Orders are processed after successful payment confirmation or COD confirmation.

8. Cash on Delivery (COD)

Cash on Delivery is available for eligible PIN codes.

We reserve the right to disable COD for:

  • High-risk locations
  • High-value orders
  • Customers with repeated order refusals

9. Shipping

Orders are processed within our normal business timeline.

Shipping is handled through our fulfillment and logistics partners.

Estimated delivery times depend on:

  • Customer location
  • Courier partner
  • Product availability
  • Weather conditions
  • Public holidays

Delivery dates are estimates only.

10. Order Tracking

Customers will receive order updates through available communication channels.

Tracking details are provided whenever available.

11. Returns

Eligible products may be returned according to our Return & Refund Policy.

Returned products must:

  • Be unused
  • Include original packaging
  • Include all accessories
  • Meet return eligibility conditions

Products damaged due to misuse are not eligible for return.

12. Refunds

Approved refunds are processed according to our Refund Policy.

Refund timelines depend on:

  • Original payment method
  • Bank processing
  • Payment gateway processing

COD refunds may require bank account details.

13. Cancellation

Orders may be cancelled before shipment.

Once shipped, cancellation may not be possible.

Refunds will be processed according to our Refund Policy.

14. Customer Responsibilities

Customers agree to:

  • Provide accurate information.
  • Provide a correct delivery address.
  • Accept delivery when available.
  • Use the Website lawfully.
  • Not misuse our services.

15. Prohibited Activities

Users shall not:

  • Hack the Website
  • Upload malware or harmful software
  • Use automated bots without authorization
  • Copy or reproduce Website content
  • Violate applicable laws
  • Commit fraud
  • Misrepresent their identity

Violation may result in suspension or termination of access.

16. Intellectual Property

All Website content, including but not limited to:

  • Logo
  • Design
  • Graphics
  • Images
  • Product descriptions
  • Website layout
  • Text

belongs to their respective owners and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, or distribution is prohibited.

17. Third-Party Services

Our Website may use third-party services, including:

  • Payment gateways
  • Courier companies
  • Logistics providers
  • Website hosting providers
  • Analytics providers

We are not responsible for services provided by third parties beyond our reasonable control.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Shaveora and DS Crystal Traders shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Delivery delays caused by third parties
  • Events beyond our reasonable control (force majeure)

19. Disclaimer

We strive to keep Website information accurate and up to date.

However, we do not guarantee:

  • Continuous Website availability
  • Error-free operation
  • Product availability
  • Uninterrupted services

All products are offered subject to availability.

20. Privacy

Customer information is collected and processed in accordance with our Privacy Policy.

By using this Website, you consent to the collection and use of information as described in our Privacy Policy.

21. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Internet outages
  • Pandemics
  • Courier disruptions
  • Strikes
  • War
  • Other force majeure events

22. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi.

23. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with a revised Last Updated date.

Continued use of the Website after any changes constitutes acceptance of the updated Terms.

24. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Business Name: DS Crystal Traders

Website: https://shaveorads.co.in/

Email: support@shaveorads.co.in

GSTIN: 07HNEPD5067C1Z7

Address:

FLAT NO. 665, First Floor,
Kondli Gharoli,
Mayur Vihar Phase III,
New Delhi,
East Delhi, Delhi – 110096